Return and Refund
How do I return an item purchased on Bizbee?
How my Return & Refund is processed?
If a replacement is needed due to a manufacturing defect, the process will follow these steps:
- Replacement Eligibility: Only manufacturing defects qualify for a replacement. Refunds are not provided.
- Product Pickup: The replacement process begins once the defective product is picked up from the customer’s premises.
- Warehouse Confirmation: After the product is returned to our warehouse, it will be inspected for the claimed defect.
- Replacement Timeline: Once the defect is confirmed, a replacement will be processed within 2-3 days.
Please note: Certain orders may incur processing charges.
What do I need to do to return a product?
To initiate a return online through My Account:
Please send us 2 images (one of damaged part and one of the entire product) of the product to ascertain the reason for return which can be initiated from the “Help Center” Section
o Log in to your Account.
o Go to My Orders.
o Click on RETURN ITEM for the product you wish to return.
o Select a reason for return.
o Upload supporting image of product and hit ‘Return Item.
o Our Representative will call you within 48hrs.
Note: You may not be able to submit a Return Request if the delivery status is not updated (if the delivery is recently done) or you are trying to submit a request after 7 Days from the receipt of the product.
You are not a registered user and bought a product as a guest user on Bizbee.com and hence are not able to access the ‘My Account’ Section. In such a case, go to “Help Center” then click on “Contact Us” which will direct you to New Complaint or Feedback. Mention the order number and the issue and submit.
I am not a registered user. What do I need to do to return a product?
If you are not a registered user and bought a product as a guest user on Bizbee.co.in, go to”Help Center” Then click on “Contact Us” which will direct you to New Complaint or Feedback. Upload the images and mention the order number with the reason for return and submit.
Instead of Refund for a product, can you send me a replacement?
Yes, we do offer replacement of orders. Please contact on handle@bizbee.co.in for further procedure.
Do I need to keep anything in mind while returning your product?
The returned product should be in its original packaging, and in the same condition as you received the product. Please ensure that all tags, peripherals, warranty/ guarantee card, freebies and accessories including keys, straps and locks are intact.
The Easy Return Policy at Bizbee is absolutely hassle-free. Once we validate the refund, we will pick up the product through our own in-house logistics team. All you need to ensure is that you send us an image of the product on time.
Can I return a product in case I do not want it or do not like it?
Products are not eligible for a refund. Replacements are only provided if there is a manufacturing defect, the product arrives damaged or expired, or if an incorrect item is delivered. For further details on exclusions, please review Bizbee’s Easy Returns Policy. Applicable brand warranties take precedence over Bizbee’s Easy Returns Policy.
What is your cancellation policy?
You may choose to cancel one or more items in your order before it is shipped, from your “My Orders” section, by clicking on the “Cancel” button. A cancellation fee of 2.5% will be levied on the total paid amount at the time of processing refund for the submitted request. If you are a guest user, please get in touch with us on 9146010155 between 10 AM and 6 PM (Monday to Saturday) or email us at handle@bizbee.co.in.
Why did Bizbee cancel my confirmed order?
Bizbee sources products from several merchants spread across the country. While our team does its best to ensure that the products are available with the merchant at all times, and that the regular stock updates are done, there could still be a possibility of your order getting cancelled due to one or more of the below mentioned reasons:
o The product is rejected at our fulfilment centre due to Bad Quality and the merchant is not able to arrange for a fresh product within the promised shipping timeline as shown on the product information page.
o The product is Out of Stock with our merchant.
o Our logistic partners are unable to deliver the product to the desired delivery location due to some circumstances.
When will I get the refund?
In the current scenario, we do not offer refunds. Replacements are available only for items with verified manufacturing defects, assessed on a case-by-case basis.
For further assistance, please contact us at: handle@bizbee.co.in.
